The Sea of Mediocre Customer Service

How is your Customer Service?

This morning my husband and I were talking about our recent roof job. We have a shake roof and in the summer storms we lost a few shingles. We also had some leaks around our sky lights. The roofer came and fixed the leaks in the sky lights. My husband noticed this morning that they left the few shingles that had blown off in the wind this summer and wondered why they hadn't fixed those.

I asked him if he had ASKED them to do this. He said, "No, but they had extra shingles up there. I would have thought they would have noticed them right by the window and fixed them."

My response was that most people don't do what they are not ASKED to do. That is the state of Customer Service these days.

I then thought about my OWN Customer Service habits. Do I give more then asked? Do I give above and beyond? Do I stand out, or drown into the sea of mediocre customer service.

How about you? Something to think about today.

"Choosing Success!"

Gail Wahl
http://www.homewithmiabella.com/
http://www.iwantamiabella.com/

Take "Prospecting" Action This Week

We've been talking about prospecting for the last couple weeks. Today I want to give you some actions for the week:

Prospect every day. Block some time in your calendar every day and devote it exclusively to making introductory calls to uncover new leads. Generally, you ought to be able to make 10-15 calls a day. This should take about an hour a day.

Start tracking your prospecting effort. I suggest that you track every day the number of prospecting calls, emails and meetings you have, how many voice mails you left, how many meetings you secured and how many call backs you received. At the end of the week you will be able to see trends. With these trends you can start to make changes to your approach and scripts to improve your results.

"Choosing Success!"

Gail Wahl
10K Diamond Team Leader
www.homewithmiabella.com
www.IWantAMiaBella.com